Overview

Volunteers use Antara’s referral network and accessibility resources to coordinate care and reduce barriers.
We serve low-income families; BIPOC and LGBTQ+ communities; disabled and neurodivergent individuals;
immigrants and undocumented people; unhoused and justice-involved neighbors; and veterans.
Training provided—bring your empathy and your drive for equity.

Core Responsibilities

• Conduct intake and needs assessment with trauma-informed, culturally responsive listening.
• Provide warm handoffs and referrals to housing, food, legal, disability, and healthcare partners.
• Follow up with clients; document outcomes and barriers; maintain brief case notes.
• Coordinate language access and disability accommodations (ASL, interpretation, plain language, sensory-aware options).
• Collect feedback from clients to improve the referral network and highlight service gaps.
• Support outreach events, tabling, or digital outreach to expand awareness of no/low-cost resources.

Training & Tools Provided

• Trauma-informed care, cultural humility, and boundaries.
• Antara’s referral directory, intake forms, and accessibility toolkit.
• Confidentiality, consent, and data care practices.
• Reflective supervision and debrief support to protect volunteer well-being.

Time Commitment

• 2–4 hours per week (flexible). Remote options available.
• Minimum preferred term: 3 months to ensure continuity for clients.

Qualifications

• Compassionate communicator with strong follow-through and organization.
• Comfort with basic tools (email, shared docs, simple intake forms). Training provided.
• Understanding of local resources or eagerness to learn.
• Ideal for: social work students, advocates, case management interns, community health workers, or anyone passionate about equity.

Accessibility, Equity & Inclusion

• We welcome volunteers of all backgrounds and abilities; accommodations are available.
• Language access and interpretation arranged when feasible.
• We honor chosen names, pronouns, culture, and family structures.

See our Community Care Standards and
Non-Discrimination Policy.

Scope, Consent & Privacy

• Non-clinical role: We do not provide legal, medical, or clinical advice; we offer informed navigation and referrals.
• Consent-based: Share only with the client’s permission; respect confidentiality at all times.
• Data care: Use secure communication and file-handling per Antara guidelines.

Screening & Onboarding

• Volunteer application and conversation with program lead.
• Reference and background check (role-dependent; covered by Antara).
• Training completion and agreement to Antara’s standards and privacy practices.
• Shadowed or co-navigated cases initially, as appropriate.

What You’ll Gain

• Hands-on experience with community resource navigation and care coordination.
• Skills in outreach, accessibility planning, and equity-centered client support.
• Mentorship, reflective supervision, and verification of volunteer hours upon request.